Complaint: Customer Service Careful When CHOOSING Continental
View Single Post
  #14  
Old Oct 14, 2009, 3:55 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
Default

That would apply if they were not able to travel due to the weather, but they still were able to travel. The issue is how the weather affected what they were going for. Continental has nothing to do with the soccer game. The contract is to transport the passenger from city A to city B at a designated time. If that time cannot be met, then to transport as closely as possible. Continental lived up to that and did transport them.