[WorkingMom4Boys]

I have grown up in the travel business. My mother retired owning her own agency. You know self-employed, the kind of job where you actually could'nt say things like our passengers are irresponsible and surly. So yeah you're kind of talking to someone who's old enough and knows enough.

You bet your customers need to take responsibility--and that's what we're gonna do without you.

And you've flown all the majors? From you previous posts, you've only flown SWA and Continental. OMG--you ARE full of it.

I have seen good service and bad service. Some of it is the result of surly passengers who won't take responsibility for their own carelessness, or expect 1980 service for lower 2009 prices. I don't even know what to say to this one.

Some of it is the result of low pay because the airlines are being forced ever more into rates that are just above the break even point, they don't get the best people anymore. Are you seriously wondering why you don't get the best people?