Well, in all fairness I can't disagree with her wanting to do something, but unfortunately what she wants is not as simple as she thinks, by a long shot.
But you should see some of the crap that has been listed as a wish list for a passenger bill of rights. One item was to reimburse a passenger the fair market value for the contents of your bag if it doesn't arrive within 12 hours. Obviously she didn't think that one out as to what exactly that would mean. Also if we pay you for the contents of your bag, you don't get the bag back. It's the same as an insurance settlement. And if you think about it for a moment, there are plenty of smaller airports in the US where if your bag got left off of your origin flight, there may not be another flight for 3 or 4 hours, and now it has to make a connection. 12 hours isn't all that un-heard of.
What she doesn't understand as well is that if the plane does go back to the gate after 3 hours, the airline will simply cancel the flight. Now there is a real chance of people not being able to go and getting stuck in the airport overnight. And guess what? It's a weather cancelation. We don't owe you crap. Now in reality I'm not saying that would be the right thing to do, but folks, let's face reality. That is exactly what will happen.
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