Quote:
Originally Posted by Darine
My friends and I had to pick our bags from Ibiza airport since we all got same ticket and we had only a transit visit in FRA and BCN. And on my way back to Beirut we had same transit visit so I went in FRA airport to Lufthansa office they told me to go to Newco Lost and found office in FRA airport I asked again about the bag and as well they took all the information again and I updated the color of the bag since it was mentioned that it is blue and it was black so I asked them to rectify that. and yesterday I filled another claim on Lufthansa web hope this time it will be read.
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We're all hoping for a positive outcome. Please keep us posted.
Best!
PHXFlyer