please see their discontinuance email notice below.
i booked a flight for christmas in late august and received this email on october 13.
1) prices for flights for this period have gone up. airtran did not provide any compensation for the inconvenience or increase in travel cost it forced upon me.
2) airtran had the gall to tell me that i would not incur any cancellation fees. please, need you insult my intelligence on top of canceling my flight with barely an apology? YOU cancelled MY flight.
3) airtran mistakenly told me that my flight could be rerouted to a nearby airport without a) change fees b) fare difference fees. when the agent learned this was not their policy, she made no effort to obtain it for me.
i will never fly airtan again
Quote:
Charleston, SC Service Discontinuance
At AirTran Airways our objective is to operate our flights in a reliable, timely manner; which will allow our customers to reach their destinations as scheduled. However, there are occasions, such as this, when flight schedule changes are unavoidable. We deeply regret to announce that effective December 4, 2009; we will discontinue all scheduled flight operations to and from Charleston International Airport. As a result one or more of your original flights will not be operating as originally planned. Customers who have reservations on AirTran Airways to travel to and from Charleston, SC on or after December 4, 2009 will be given the following options:
1) Rebook travel to another AirTran Airways destination. We will waive the change fee; a difference in fare may apply.
2) Receive a full credit for future travel on AirTran Airways redeemable up to one year from the original booking date.
3) Receive a full refund for the cost of the cancelled flights. Please click HERE to apply for a refund online. We will process the refund back to the original form of payment within 3 to 5 business days of your refund request.
We know the negative effect a cancelled flight can have on your travel plans. With this understanding, we are available to answer any questions you may have regarding this cancellation and the options listed above. Our Call Center Professionals are ready to assist you 24 hours a day at 1-800-247-8726.
Your understanding in this matter is greatly appreciated. We look forward to an opportunity to better serve you in the future.
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