Complaint: Canceled / Delayed / Overbooked charleston service cancelled, terrible customer service
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  #3  
Old Oct 16, 2009, 6:27 PM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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Quote:
prices for flights for this period have gone up. airtran did not provide any compensation for the inconvenience or increase in travel cost it forced upon me.
No doubt holiday travel prices will increase as the days go on. It's best to apply for the refund and use that towards a new ticket before they go too high or the seats are all gone.

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airtran had the gall to tell me that i would not incur any cancellation fees. please, need you insult my intelligence on top of canceling my flight with barely an apology? YOU cancelled MY flight.
They didn't just have the gall to TELL you, they gave it to you in WRITING (the nerve!). If you rebook your flight and they reneg, you can legally use their own words against them. So for now, take them on their word and rebook without incurring any additional fees. It's october and you wanna fly in december, that's enough time, more than enough, to readjust your travel plans. Rather than complain about it, why not try talking to them (in a calm fashion) to get your trip right or just take the refund.

Quote:
airtran mistakenly told me that my flight could be rerouted to a nearby airport without a) change fees b) fare difference fees. when the agent learned this was not their policy, she made no effort to obtain it for me.
I don't believe Airtran has too many options (i.e. different airports or airlines) to use in the rebooking process. I've never used them before or any of the low cost carriers such as JetBlue or Spirit for that reason. I still say your best bet in this case is to take the refund and use the money towards a new flight. Really your upset over nothing because they informed you well in advance of your flight, which it would appear most airlines either fail to do so or notify the person the night before.