Reporting AMP's opinion, which is perfectly valid, as unhelpful is ridiculous and says more about you Jetliner, than ever it does about AMP's posting.
The issue is that the passengers were advised of a new departure time. I would like something else to be considered. A number of airline people on here repeatedly say that when a new departure time is posted, this may always be brought forward again and that passengers should be prepared for this. Whilst this is correct, how are inexperienced passengers supposed to know this? The new time is simply posted on the computer screen, and often, this is the only information available. Finding staff airside who are able/willing to help is often like finding hen's teeth, especially where there are a number of delays. So if the passenger goes to the gate, sees a significant delay on the screen and decides to go for meal and come back closer to the departure time.. what would happen then? Should the passenger be penalised? How was the passenger to know?
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