[jimworcs]

Originally Posted by The_Judge

Airports do have speaker systems which are utilized by the airlines. When flights board, especially ones that are delayed, they will make terminal-wide announcements. When a flight is delayed and a passenger is given a departure time of, say 6pm, he/she will most likely wander around. If that time is moved forward, as I stated, a terminal announcement would most likely be made (if the agent has any brain cells in his head) to advise the passengers to return to the gate for boarding. It is partly the passenger's responsibility to listen to announcements. One can't say, "Well, you told me 6pm." Things change, especially weather and when it comes to weather, it is very hard to predict when it will clear. I will agree it is the agent's/airline's responsibility to keep the passenger informed but it falls on the passengers to listen to the announcements.

If the agent has any brain cells in his head... where do I begin with that one!!

As stated many times on this board, many announcements are only made in the gate area... it is rare to have terminal wide announcements. This doesn't answer my fundamental question.. how is the customer to know? If the airline has advised them that the aircraft will now depart at 9pm instead of 6pm, and this how now been brought back forward to 8pm, how is the customer to know that this might happen? They could have gone outside the terminal to eat or smoke a cigarette... based on the information given to them by the airline.