Regarding the substantive complaint by the OP, if he is still following, he may be interested in knowing that if this was international carriage the Montreal Convention would apply. Under Article 19 the carrier is liable for damages due to delay. Under Article 31(2) the passenger must complain to the carrier about the delay within 21 days of the date when his bags have been given to him. He appears to have complied with this requirement as the bags were not even given to him when he complained.
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