Bob, you
were begging for a voucher for La petit Bistro. This is what you said:
Quote:
Originally Posted by Silent Bob
to the left of that is La petit Bistro (I love that place) why can't I get a voucher there?
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Why dont you good airline people get it? Your methods are not working! Of course it is true that announcements should be made and passengers should listen.
But that is not sufficient. The OP, a Delta employee said that five people were left behind. We are talking about a situation where Delta had to find five free seats on the next flight for them. Obviously these flights are full because he talked about standby passengers on the first flight. So by not being able to manage the situation, you are depriving the airline of revenue for the 5 seats that they had to use on the next flight.
When there is a delay we all know that agents are hard to find. Maybe they are somewhere inside relaxing, drinking coffee, but they should be within sight to answer questions, reminding passengers to stay near the gate. When passengers see a deserted gate, they are more likely to wander away.
My method will save the airline having to compensate complaining passengers who got left behind. That's $500 saved per passenger. Since I warned them to stay near the gate (I'm not seeing Judge or any airline employee say that they do that) and handed out vouchers, I'm not going to be putting them free just like that on any other flight, And Bob, about the cost of the $8, didn't you say that Continental already does that at Newark? So about the $1,600 cost, you say it's already being done. But it is done without any forethought, because like Judge said, once it is a voucher for use anywhere, people will use it to sit in a bar and miss their flights.
I don't understand why Judge thinks I have to negotiate a new contract if I am shifted to another area. On behalf of the airline, I have already negotiated with all the Food Vendors and keep on computer a list of all vendors near each gate. Regardless of who is at which gate, the agent will go to the computer and print the vouchers valid only for those vendors for that date. The agent collects the used vouchers immediately after the flight leaves.
This thread shows me that part of the problems of airlines are caused by agents not being able to think of simple solutions to assist passengers. All this "Sorry Sir" and "Sorry Madam" with their heads high in the air, comes from not understanding their role in what should be a customer oriented industry. When they see that their jobs are to get things done efficiently, they might begin to look for solutions to simple problems like these.
Now if I was the airline manager (I've been promoted), I would call the agent responsible, and ask if he specifically told all passengers that they should remain at the gate (I will also ask the passengers), and if he can't convince me that he did, I will give each passenger a $500 voucher and deduct this from the agent's salary.