Complaint: Canceled / Delayed / Overbooked charleston service cancelled, terrible customer service
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  #11  
Old Oct 20, 2009, 11:43 PM
bah humbug bah humbug is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 64
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I hardly think Airtran is "barely surviving and without much of a reputation to maintain."

If that were the case, I don't believe they would be opening 4 new destinations in the next few months, they wouldn't have opened the 3-4 new stations they opened in the last few months.

The fact is for any airline, if it is not profitable, they are not going to continue to fly there. All airlines LCC or major have the same "flights are subject to change without notice" policy.

If you go to the store and buy something, then take it back because it doesn't work, and that was the last one they had because they have discontinued that item, they are not going to give you back more than what you paid just because they no longer carry it and it will cost more to buy it somewhere else. They are going to refund your purchase price.