Cheapness and Lies
My Toronto-Houston flight was delayed last night so I missed my connection to Buenos Aires (both flights on Continental). Three problems:
1. With a hotel room already paid for in BA and business meetings missed today, I'm seriously put out. And I need a good night's sleep tonight on the BA flight but they will not upgrade me.
2. I have been consistently lied to by the Continental people I have spoken with:
- "We (meaning Continental) cannot upgrade you." Continental, of course, can upgrade me. It chooses not to.
- "You have been compensated." A basic motel room and a $12 voucher for 24 hours between flights does not compensate for what I have lost in BA.
3. They have accused their pilot of lying. The pilot several times said we were delayed because of computer problems. Everyone I talk with says, no, the delays were due to weather.
I will do what I can to avoid Continental in the future.
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