Cheapness and Lies
yes, they are under no legal obligation to upgrade me. They are under some ethical obligation to do more than put me up in a motel with a $12 voucher. They profit from a business world that now depends on our ability to get quickly and reliably from A to B. And things do happen beyond their control.
Their cheapness doesn't bother me as much as their lies do. It is lying to say, "We (the airline) cannot upgrade you." I would rather have heard, "We have learned we don't lose sufficient business in these situtations for it to make sense to treat our customers well."
It's a lie to say, "We have compensated you" when they gave me $42 worth of service against my costs of hundreds of dollars.
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