Lies are routine in the airline business...
I think it is unlikely to be a weather related delay, because it would be unusual for the airline to pay for a motel room and give you a meal voucher. This suggests the delay was within their control and given the additional evidence of the pilot's announcement, I think this complaint has legs. I suggest you pursue this with a letter to Continental and demand compensation. (The idea that a cheap motel and $12 is compensation is laughable.. that is simply mitigation). The upgrade would be a courtesy to someone in your circumstances, but you are finding out what happens when airlines are protected from normal market rules. The consumer loses.
Last edited by jimworcs; Oct 23, 2009 at 9:17 PM.
|