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Either make the website more clear - transferrirng to another site was not helpful - or ensure that call personnel have the correct answer or provide visa service autamatically like the other airline
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Or, or...and here's another option: If you believed you were in need a Visa, why not be pre-emptive and get one prior to the actual flight, that way you would not have to go through such scenarios. I agree there needs to be consistency, but its very difficult to get a full, straight answer when dealing with a call center, simply because if you call them back and speak with another agent, you might get a different answer all together.
This is just a tip for anyone travelling overseas for the first time, or if your just unsure: The internet is a great tool, that is clearly underused. All the information you could ever want or need is literally at your fingertips. If you think or unsure if you need a visa, I would look it up, that way your not caught off guard when you arrive at the airport. I made the mistake once going to Brazil, never again.