The real issue is that the complaints and people going after the airlines are going after companies (the airlines) that do not different than other companies. Many employees are over worked, and under paid, across many industries. Many companies don't treat the customers they way they should. People go after the airlines, because the airlines can have a bigger effect on someone's day/life, than a poor experience at Wal-Mart, but reality is, the airlines operate no differently than basically any other major corporation in the U.S. today.
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