Complaint: Customer Service Call center personnel uninformed
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Old Oct 25, 2009, 12:57 AM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
Posts: 1,366
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From the Star Alliance interface with TIMATIC:

Quote:
Visa and Health Information
National U.S.A. (US) /Embarkation U.S.A. (US)
Destination Australia (AU)

Passport & Visa Information: Destinations

Australia (AU)

Information: Normal Passports

Passport required.
- Passport and/or passport replacing documents must be valid
on arrival.

Visa required, except for Those holding an Electronic Travel
Authority (ETA) For details, click here for tourist or
business travel, obtained prior to departure for Australia. An
ETA may be issued to:
- nationals of U.S.A.;

Visa Issuance:
- Prior to arrival: Electronic Tourist Visa (e676): if such a
visa is granted, the visa holder does not require a visa in
his/her passport. This system is different from the ETA.
The following passengers can apply for a tourist visa on the
Internet (http://www.immi.gov.au) prior to travel:
- nationals of U.S.A.;