Quote:
Originally Posted by Tampa Flyer
After completing and paying for my non-refundable reservation (at what I thought was a final price) I attempted to make a seat selection. Seat selection required an additional $6 per seat per flight segment ($20 for front economy or exit row seats - $69 for business class upgrade).
On the outward bound flight, I let AirTran assign seats. My wife and I were seated in middle seats on opposite sides of the aircraft. On the return flight, I paid the extra $6 each to avoid being jammed between two large people, again (I'm 5'8", 165 pounds, so I fit okay). Advance selection showed all center seats reserved, so I couldn't get seats together without paying for both. Apparently, most people chose to forfeit the extra $6, because the flight had several center seats open after all. The amount doesn't bother me -- $6 is not that much money. I am, however, very bothered by the failure of AirTran to disclose the extra cost before the ticket purchase is completed. |
Sorry but your complaint doesn't "hold water." I did a test booking and on the third step, before entering any credit card information, here's the verbiage which appears after each group of flights:
Quote:
fare rules
Departing (Coach)- H Fare Class
- Coach Class
- Non-refundable
- Changes may be made for a fee of $75 per person plus any applicable increase in fare.
- Advance seat assignment is available for a small fee, or you may select your seats upon check-in at no cost.
- Reservations may be obtained or changed through an AirTran Airways Telephone Reservations Center for an additional $15.00 per person.
- Additional baggage fees may apply.
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(bolding/emphasis mine)
Yet another case of "I didn't bother to read...but it's still the airline's fault."
This information wasn't buried in small print nor did you have to click on a link to display it. It was displayed TWICE on the same page which also gives you the option to purchase travel insurance and login to your frequent flier account if you have one. At the bottom there's a button to "Confirm & Continue" [so I'm assuming you clicked on that button to proceed with the purchase process and by doing so you "confirmed" that you read the fare rules, terms and conditions (wether you really bothered to read them or not). Sorry.