You're right, wk. AA's website specifically states that the $20 telephone booking fee doesn't apply to re-issued tickets. So why was she charged the agency re-issue fee without being told by the AA representative? Is it something they do not have to advise you of any more? Second, if she wasn't advised of the fee why would the bank refuse to dispute the charge? My advice to the OP is to write a letter to AA and include a copy of the $20 charge you were assessed. If you were truly not advised of the fee during the telephone call they can probably verify that since most call centers record their calls these days. Also contact the credit card issuer again. If you weren't advised of the charge and didn't approve it then you have every right to dispute it.
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