[CCIEvoice]

My apologies, I had thought the point would be obvious... since the only response Continental ever has is, "We're very sorry" I thought it would be useful to start complaining to a government agency with some level of oversight to the industry.

Not that there's anything wrong with the occasional placating experience found with customer service, but I've decided to start making offical complaints whenever the reason presents itself.

I'm not quite sure why you reacted so agressively to my posting; sorry that the link has been posted before, but I hope that people are using it at need. Perhaps that will help solve some problems instead of simply brushing them aside.