disclosure of the specific fee is not a requirement. the OP may have just had a case of only hearint what they want to hear, and then getting confused when they got their credit card bill. the ERC was not in Delta's automated system for a long time, so it was always a seperate charge on the cc statement. what i'm trying to say for example is the OP may have been told and just not realized they were.
if they were misquoted i agree they should get their money back. but some people simply don't realize that they are being charged correctly.
for example $150 change fee plus $20 external fee and $100 difference in fare. they were probably told by the agent it will be $270 to change your ticket. they said okay and gave over their credit card number. and now they get their bill it shows up as a charge for $250 and a charge for $20. so they think they've gotten an extra miscellaneous charge, but they didn't because they were quoted the $270 (not saying this is what happened but is a situation i have come accross a few times)
i'm not sure if any of what i just said made sense.....i'm going back to bed and taking a nap
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