Because I used to love you, but it's all over now
THINGS I HATE About Alaska Airlines:
$100 Change fees
Baggage fees
Limited award seats
Award levels (I miss saver and peak!)
Round trip only Partner Awards
Mean customer service agents
Lazy flight attendants
Power trippers (because I can attitudes)
No competition within Alaska
CHANGES I LIKE: Award calendar & one way awards
THINGS I DON'T MIND: Fees for food
THINGS I MISS: Full service
WHAT I'D LIKE TO SEE IN THE FUTURE:
More seats for award travel, and back to Saver and Peak
Open up seats within 24 hours for award travelers (why not - we'd love you for it)
Reasonable change fees ($50 was bad, but palatable)
Allow standby travel for earlier flights on award tickets (we really don't like the 4 hour layover when you have seats on an earlier flight)
Be more flexible and friendly
Don't follow other airline strategies, do what's right for your customers, like you used to.
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