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Originally Posted by joy105
Ok, you must work for the airline, so I'll try to explain at your level.
#1 - I tried to book online, but the partner award would not work from FAI to SLC so I had to call (thus the $15 fee). This was from my home before I left.
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Odd. I have Alaska Airlines miles (lots, actually) and I just went on the website and succesfully booked a partner award from FAI-SLC (Via ANC and PDX) on Alaska and Delta. Cost: 25,000 miles, $10 in segment taxes and the $25 partner award fee. I was even able to choose seats on the Delta flights! You say it "would not work from FAI to SLC" but I have just proven you wrong. The $15 telephone booking fee was completely justified.
Quote:
Originally Posted by joy105
#2 - Because of circumstances beyond my control I missed my flight, and after much trouble and two rude Partner CSA's, was able to rebook my flight. The only flight I could get took me on Skywest from SLC to Lewiston, Idaho then on Horizon from Lewiston to SEA, and of course a nice fat $100 change fee for this wonderful routing.
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Lucky for you it wasn't booked on Delta or it would have cost you $150. Some airlines like United and US Airways don't even allow changes to award tickets once you've begun travel so in that case you would have been stuck buying an expensive one-way ticket home! I'd be counting my blessings that I was even able to change the ticket and for a mere $100 bucks at that!
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Originally Posted by joy105
#3 - When I needed to check in for my return flight I was not at home and did not have access to a computer to check in, thus the extra fee at the airport. Get it?
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actually, this part I don't get. Neither Delta or Alaska charge you for simply checking in. What exactly were you charged for and how much? This part of your story makes no sense whatsoever.
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Originally Posted by joy105
#4 - Ok, it was rumored in our local paper that Delta and Alaska may merge, but it never happened. Around the same time Alaska started mimicking Deltas fees. And no wonder Alaska Airlines is so healthy with all these fees.
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Rumors about Alaska merging/taking over/being taken over by another airline have been going around for years. At one point Alaska was supposedly going to buy America West. Another rumor had Continental buying Alaska. Of course none of them turned out to be true.As for the fees Alaska was the last to implement a fee for the first checked bag. Fees to book awards on partner airlines have been pretty standard in the industry for several years now. In case you didn't know when you use miles for an award on a partner the airline actually pays the partner for your seats. (Of course it's a pre-negotiated rate which we'll never know) There is a real cost associated with accounting, payment processing, etc.
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Originally Posted by joy105
#5 - Southwest offers 2 free bags and 100% refund on tickets with no change fees. What's not to love about an airline like that? This ski season they will rule with the no fee for 2 bag rule.
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I'm sorry but your statement about the 100% refund on Southwest tickets is completely wrong. They do sell refundable tickets (they call them Anytime fares) but the majority of tickets on Southwest are non-refundable. You can, as with other airlines, apply non-refundable funds towards another ticket and Southwest currently does not charge a fee to do this. As far as bag fees Southwest's CEO said thre wouldn't be a fee for a first or second checked bag through 2010. What they didn't say and what many didn't notice is while they were touting the "no checked bag fees" as a marketing ploy after the legacies and others were charging for bags Southwest quietly raised fares in most markets by $10 to $25 dollars. So in reality people were paying for that bag anyway in the price of the ticket!
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Originally Posted by joy105
#6 - Not only were the flights not half full, there were no open seats on the Alaska flights, so why can I get a seat on partner Delta and not Alaska? Must be because they release more seats for their frequent fliers than Alaska does.
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Delta just has more seats period. And Alaska doesn't fly to SLC anyway. I'mnot sure what your point is.
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Originally Posted by joy105
#7 - If you think I'm the only Alaskan fed up with Alaska Airlines, think again.
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Ok. Just how many of you are there? Is there a club?