Quote:
Originally Posted by joy105
THINGS I HATE About Alaska Airlines:
$100 Change fees - Most are $150
Baggage fees - Not unique to Alaska. Actually Alaska doesn't charge for bags on itineraries within the state of Alaska
Limited award seats - Limited for the lower redemption levels - you can always part with more miles and get any seat on any flight
Award levels (I miss saver and peak!) - Instead of two now there are three
Round trip only Partner Awards - Only Alaska, American and Southwest have one-way awards and only for their own members. How can you expect to get a one-way award on a partner that doesn't even offer one-way awards to it's own members?
Mean customer service agents - You have yet to give any examples of this.
Lazy flight attendants - Because they don't do a full beverage and snack service on a flight that is under 50 minutes from wheels-up to landing? I'd like to see you serve a plane load of people in that amount of time!
Power trippers (because I can attitudes) - Again, examples?
No competition within Alaska - Maybe not in Fairbanks, but in Anchorage there's Continental, Delta, US Airways and Frontier had seasonal service.
CHANGES I LIKE: Award calendar & one way awards
THINGS I DON'T MIND: Fees for food
THINGS I MISS: Full service - What exactly do you mean? They have complimentary meal service in first class, buy-on-board in coach, free non-alcoholic beverages (except for Red Bull). How much more full service do you want? Also you say how wonderful Southwest is and how you can't wait for them to come to Alaska. Southwest is not a full-service airline.
WHAT I'D LIKE TO SEE IN THE FUTURE:
More seats for award travel, and back to Saver and Peak
Open up seats within 24 hours for award travelers (why not - we'd love you for it)
Reasonable change fees ($50 was bad, but palatable)
Allow standby travel for earlier flights on award tickets (we really don't like the 4 hour layover when you have seats on an earlier flight)
Be more flexible and friendly
Don't follow other airline strategies, do what's right for your customers, like you used to.
|
Boy I'd love to fly "Joy Airlines." No bag fees, full meal or snack service even on flights under an hour, book any seat as an award for the fewest amount of miles even on partners, and no change fees. Trouble is with a business model like that the tickets would be prohibitively expensive or the airline would go out of business fast!