[Juliemann]

LAN overcharged me for some flights by $200 when I booked on the telephone and absolutely will not accept that they did this. They have used excuse after excuse claiming first that I should have booked on-line to get the price I was quoted. I DID but was met with a message saying- website not working, please call this number. They then tried to tell me that the price I was quoted was only for domestice routes in Peru?!?? The flight was from Chile to Argentina, so where they got this excuse I have no idea. Third excuse was that I should have hit 2 on my telephone keypad rather than 4?!!? The excuses became increasingly bizarre but the upshot was that they would NOT return the $200 they stole from me. I had heard there was a high risk of being robbed in South America but did not expect this to happen with a Oneworld airline. Beware of booking on the phone and if you HAVE to either record the telephone conversation or MAKE them email you a quote BEFORE making the payment or they can just charge what they want and then ignore your complaints afterwards