I went on the Delta website on Oct 28 to book a trip for my daughter. (I had just added $300 worth of skymiles to my account so we could qualify for the 40,000 miles trips.) I got all the way through until the "Done" page, when Delta's website failed. I never got a confirmation # so I couldn't recover the itinerary.
Went on the website Oct 29 a.m. and guess what? The same flights have now jumped to 50,000 miles required.
I complained to at least 5 CS people and a supervisor but got the same tired message: it's automated and we can't do anything about it.
I am furious. I think it's Delta's way of accepting cash customers but not allowing the loyal ones who rack up skymiles to use their rewards. Have complained to the FAA, but maybe forums like these are more effective.
