Follow-up
NWA sent us a letter of apology. In my opinion, NWA employs many of the industry's best people. I know this snafu was not caused intentionally. But when employees and resources are stretched to the limit, problems will occur. I have to admit that there is a great amount of satisfaction being able to vent my frustrations on this public forum. Especially because I felt that my situation was being ignored by NWA. The most important lesson I have learned is the importance of keeping a journal that includes names, dates and times of everything. Individual consumers are powerless against these giant super-airlines. This forum is a great way to collect our experiences together. Thank you!
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