I had a similar issue with the Company Air Gorilla and Japan Airlines, where I was back and forth between the two, but in the end it all fell on Air Gorilla and I ended up paying an additional 800 bucks for a JFK - NRT Ticket. The thing is AA didn't change your ticket because they wanted to, there could be many reasons why this change happened and Expedia should have emailed/called you of the change. They should have also rebooked you if the earlier time is an inconvenience, but I am guessing expedia wanted to charge you more money.
As for the Shandy person, hanging up on someone is definitely uncalled for, especially if she is a supervisor.
|