Mr/Ms. deFranca:
I'm not saying you were in the wrong (although 66% of this board will probably disagree.) The best way I can think of to express it is it's a US-Canada quirk that grew out of "9-11." The Transportation Security Administration in the US; airline employees in both countries; and the RCMP in Canada (on airport security duty) all seem to think the rights enshrined in the US Constitution, and the Magna Carta, do not apply to them--even though, in the case of the US, the courts tell them otherwise (sometimes.) So, you are not the first to be in the situation you've described. Try telling an American Airlines flight attendant you are going to write a complaint letter about them. Then watch what happens!
For travel to/from Canada you would, probably, be better off with Cubana. Of course, in your case, that's probably not very practical (lay-over/overnight in Havana, and extra visas.) Otherwise, Viasa or some other Latin American carrier. For myself, I'd rather "overnight" en route than go through the aggravation of flying with a sociopathic airline.
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