Quote:
Originally Posted by JasonB10
Our system of air travel has become a sad joke and whats worse, it would appear that there is no way to improve it by penalizing these companies for this kind of hubris.
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Jason you have a remedy
If you live in Seattle, I checked it and your small claims court is in a town called Issaquah (dont know if I spelt that right). The forms are on the internet and they are simple.
Even if the delay was weather related (you don't say that for them when you complain, let them say it when they file their Defence), your complaint is that after a delay they took your wife and child knowing she would be stranded in Minneapolis and then offered a 16 hour flight next day, with not even a confirmed reservation.
They are liable for all her expenses. The claim would have to be brought in her name as Plaintiff. She can claim for the rented car, gas, hotel, meals and out of pocket expenses such as phone calls, both yours and hers. If you have receipts keep them, but for small items (e.g. if she bought a sandwich and drink) the court will accept them without receipts.
I see PHX flyer advised you to reconfirm your flight. This is worth doing. Let the airline know why you had to miss the Minneapolis to Madison leg but that you are using the return flights.