Complaint: Canceled / Delayed / Overbooked Nonstop flight becomes a 1 stop flight - UA265
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Old Nov 1, 2009, 6:58 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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I will say this....I have been involved in and even asked for stops like this to made to my city when a flight of ours was cancelled. The city I worked in was La Crosse, WI and all of our flight came from and went back to Minneapolis. Sometimes we would ask that a flight coming from the east or southeast, such as Green Bay or Chicago, make stop to pick up our people. This was only done if it could still let the original people on the flight make their connections.

A 2 1/2 hour detour is completely ridiculous and you should have been told ahead of boarding. Having 2 seperate tickets doubly sucks cuz as you said, you received no help from the offending airline and the airline you were flying overseas probably added a fee to change. This type of situation is avoidable and I hope you pursue this with United until you get some sort of satisfaction.