I have not been able to locate an address for Iberia Airlines customer service anywhere (don't think they have any), but will blog it so that others will know what we have experienced.
We left Costa Rica September 30 for Madrid and then on to Venice for a 12 day cruise and decided to opt for first class or now is called Business Plus. It was very expensive - over $7,000 for my husband and me. We figured it was worth it for the number of hours in the air.
It wasnt' bad going over except the food was definitely not first class quality and seemed that the staff was not well-trained. It was nice to have the reclining seats, however, out of 24 seats total in Business Class, there were only about 8 of them occupied. Going over was okay.
On our return, October 16 out of Rome, same pedestrian food. However, none of the electronics worked in Business Plus - no movies, tv, music (nothing for over 12 hours).
So guess my complaint is that these new seats were very expensive. Don't mind spending the money, if the food is excellent and everything works as it should which is what you are paying so much money for. We will probably not fly Iberia again - not very friendly and no customer service contact.
Jan Pahde