The only specific point I would make is this: this particular customer had paid extra to avoid having anything in the space under the seat. If he is then asked to put something there anyway, to make way for others who have huge carry-ons to avoid paying baggage fees, there is a basic unfairness and it will have the consequence of encouraging everyone to take on the maximum size luggage as hand luggage. If that happens, no one will be able to use the underseat storage.
|