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It's odd how you cite the economy changing business conditions as it applies to your operation but when another company modifies it's business hours and operations because of the same economic pressures it's not okay because it inconveniences you! Do you havde sufficient knowledge of the volume of cargo AA accepted on a daily basis? Can you make a comparison between weekday business and Saturday and Sunday? No because you don't work for them. If your courier service only gets on average a dozen calls to ship something on a Sunday versus a hundred or more calls on a weekday are you going to staff the same number of people on a Sunday? I think not. The choice to close on Sunday was obviously a business decision and obviously because they did not have sufficient cargo volume to justify the expense of keeping the cargo receiving area staffed.
As for training the ticket counter agents, they probably received some basic training and your complaint is the speed at which they process your cargo and not they they are unable to do it at all. You can't expect a ticket counter agent who is primarily responsible for processing passengers to be as proficient as a cargo agent. The cargo agents process shipments all day every day and can probably do it in their sleep. I would think if they sent a cargo agent to work at the ticket counter one day a month he or she would be slower than the other agents as well
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PHX.. what are you suggesting here? Let's say all the things you say here about the reasons for the changes are true. Are you really suggesting that a customer should never complain? I can find no fault with this complaint. The customer had a previously good service, saw the service deteriorate and complains to the service provider. It is then up to the service provider to decide if they can accommodate that customer or risk losing the business. The complaint of an increase in the time taken from 2 mins to 50 mins is particularly relevant. AA may not realise their solution is not working if people did not complain.
The receipt of complaints is a key part of any businesses ability to continuously improve and develop their services. It is ludicrous for you to suggest that customers should not be doing so.