Quote:
Originally Posted by biljack
This is terrible customer service and would not be acceptable in any other industry.
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Why is it accepted in this industry? Why do so many complain about flight attendants yet the tickets are still purchased? I am not just picking on you...I am picking on the entire industry and the consumers who do not like this behavior or service... yet they still buy the tickets. I don't get it!
And the Delta ex., maybe his job is to "look into it" but is anything really getting done? I know not all FAs are rude. In fact most are pleasant but it takes that one bad apple. a bad passenger can ruin it for everyone too. But why is it tolerated? A bad passenger should be removed or arrested if being extra stupid and a bad FA should be fired (no union rep to help) and should never be able to work in the industry again.
When does the consumer really use the power of demand, put their foot down and say "enough is enough already?" Is the service not bad enough yet?