It is not intolerant Phx to let a service provider know that changes they have made have had a significant impact on the customer. A switch from a 2 minute transaction to a 50 minute transaction is highly significant and the customer is pointing this out. I cannot understand your point... are we to say that no one who is affected by recession should ever complain?
I don't believe Phx, that if one of the airlines, for which you are a Premium customer made significant changes to the services you paid for, that you would not provide feedback to the company relating to this. Although I can't be bothered to search for it, I think you mentioned giving feedback to Continental at one point.
Perhaps you mean that only important people like yourself can complain and simple, mere mortals should shut up and accept what is given?
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