My latest back and forth with Delta Customer service
RE: Case Number 8257328
I think it is best that we just end our communication because now you are just antagonizing the situation.
If you understood my last response, it is clear that I have already made a decision and a choice in my mind on Delta. You obviously do not under stand my disappointment and if you cant handle a simple task as making a loyal frequent flyer feel compensated for Deltas bad service then what possible attempts can you make to provide future service that earns my respect and confidence.
By the way
"I am sorry to disappoint you, as I understand this is not the answer you were expecting".
Thank you
On Thursday, November 05, 2009, at 07:59AM, "Customer Care Exchange" <custrel@nwa.com> wrote:
>Dear Mr. King,
>
>
>
>Thank you for your latest communication. On behalf of Delta Air Lines,
>I apologize, again, for your frustration with my responses.
>
>I understand your continued disappointment. After additional
>consideration, I regret we have been unable to resolve this matter to
>your satisfaction. Again, we must respectfully deny your request.
>
>Please know we will make every attempt to provide future service that
>earns your respect and confidence. Thank you for writing.
>
>Sincerely,
>
>Rachel Rutherford
>Coordinator, Customer Care
>Northwest/KLM/Delta Air Lines
>
>Northwest Airlines is now part of Delta Air Lines
>
>
>
>Original Message Follows:
>-------------------------
>
>You talk about integrity of your program, what about the integrity of
>your service
>
>Once again, i'm glad I have choices in airline travel
>
>
>
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