Well, here is the final message regarding this subject. I finally DID get a reply from Customer Service and here is what it said:I have thoroughly researched this matter regarding your comments. It has come to my attention that your reservation should be allowed back to the original itinerary. Therefore, I have authorized that your reservation may be changed back to the original itinerary without penalty. Please contact our Reservations Department at 01.800.944.0219 (Toll Free) to speak with a reservations agent to make the changes to the return portion of your ticket.
Please be advised that I will also like to offer you a $100 Electronic Travel Certificate to help offset your travel expenses to the Bogota city ticket office. You may use the ETC on a future trip with Continental. I will be happy to send the ETC via email, however I will need your mailing address to complete you file.
I sincerely apologize for the inconvenience you have experience.
Well, I guess that I was right after all. I also want to change my opinion of Continental customer service. They were wrong and they apologized. Good show. SO now I will fly Continental again.
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