I will let you guys know what the gift is as soon as I receive it.
But as I stated, my intent was never to get reimbursed for my hotel and car rental, but rather to bring to their attention these problems with their service and to find a competent person to listen to my situation. Also, to offer a genuine apology and not some cut and paste text book answer.
I believe Mr Anderson's Assistant took the time out to research my situation and was sympathetic and apologetic. It wasn't some generic answer.
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