If Delta had sent this reply after your first complaint, it would be a good response. To me, in is inadequate after the ridiculous email table tennis you were put through.
The standing on principle of not awarding MQM miles is nonsense, if Phx is correct in his post. The value of the gift is irrelevant; what you wanted was proper investigation, reassurance that your concerns were heard and would be acted upon and some recognition of the inconvenience you had been caused. It took far too long to get it and you had to go far to high up the chain to get this. This illustrates that the employees in Delta are either not empowered to deal with the situations at the start; or are not bright enough to distinguish between some whiny passenger complaining about being bumped into by a FA and demanding a free round trip; and a customer who has flown loyally with Delta since 1991 and generated significant business for them.
I think your persistence in this matter reveals that you were most reluctant to switch carriers and that you had residual loyalty notwithstanding your experiences. You appear to be extraordinarily lucky anyway.. Delta are a nightmare and if this is your only significant negative experience since 1991, you should start doing the lottery more often. You appear to be blessed with a excess of good luck.
This is one of the reasons airlines don't change...
Finally,
When I read this... I nearly choked on my cornflakes!!
Quote:
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We ask for your patience and continued loyalty as we create America's premier global airline
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He will be in his box before that is ever achieved.