i guess i'll play Power-ball tonight...
I do agree it took far to long to get a acceptable answer, and having to email the president of the company to get results should be far out of the norm.
But as you know I have been flying with Delta for a very long time and have had more positive experiences than negative and just the fact that someone with authority in the company is paying attention is enough for me to give them another chance.
Its hard finding good employees that share the same vision and company goals as their leader. Most of the time they are robotic and just go through the motions. But sometimes you do find that one that will go above and beyond to help their customers as Ms Pinto demonstrated.
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