i say that even though he wasn't about to get the points put towards his MGM account that it was still somewhat positive by Delta, granted if your given a bunch of tries to do something over and over it will be done properly
yeah they were all basically the same and all said no to his request, but its good that he percieved and got his point understood, and that someone higher up actually read it and considered the action (shouldnt need to go nearly as high) And when it comes from someone in power than it seems more understanding, like you feel that they actually took things into consideration and that maybe later on they will change things to make it better.....who knows delta is a lost cause until there is an overhaul or some form of change
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