Hi guys,
I already made a claim through MBNA and they said they will "try" to get it back but as there is no proof they can't promise anything. This is despite the fact I have sent them documentary evidence of the price and also the itinary that LAN sent me (minus a price, which is odd, under price it simply says "not available"!?!). I will know the outcome in the next 45 days apparrently.
I'll be careful about booking on the phone in future as I demanded these recordings to be dug out by LAN and at first they said they would. However they now say that they only record a percentage of telephone calls. And guess what, my call wasn't one of them. Very convenient.
I have provided tons of proof of the price I was quoted but they absolutely will NOT budge and said "it doesn't matter what I send them, they will not refund the money" that they stole from me. Shocking customer service. Beware!
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