i am sorry to hear about your loss, before i say anythin about your experience i will say something for everyone and if your unfortunatley put in a position where you lose someone
many times when there is a death in a family and you can provide proof (death certificate) you can recieve a discounted fare with the airline, so there may be cheaper ways than looking on the website and on orbitz, expedia, etc.....its unfortunate to loose anyone
continental should have had a "back-up" crew ready for your flight since they new that the crew members were stuck at their origin
Did you ask if they could put you on a different airline? sometimes they will allow passangers to do that at no extra cost
I think thats disgusting how they made you pay for a hotel room due to weather, especially in your circumstances, i understand that they wont give hotel rooms out to people who are flying to get home or to a meeting or what not, but when your going to a funeral and seeing a loved one who past than they should have some consideration and compassion and provide you a hotel room
So send in a complaint and explain your situation, i hope the best for you in your compensation, be it through a refund, partial refund, vouchars, or what not
they should understand that you were going through a hard time and that you had to fly, it wasn't a choice, to attend something no one wants to go to, a funeral
sorry about your loss and good luck
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