Complaint: Customer Service Madddddddd!!!!!
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  #25  
Old Nov 8, 2009, 1:06 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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Quote:
Originally Posted by Butch Cassidy Slept Here View Post
"Justme" wrote:A fancy new two million dollar plane doesn't mean a thing if you have help that is so demoralized that they drive-away your customers.[/FONT]
2 Mil will maybe buy one engine. A 737 is about $35M or more. Regardless, they won't ever change their position on the union. The airlines always have a million reasons why having a union is bad. The reality is they don't want it, because without it, the employees can be fired for anything. And if they want to ditch some benefit, it's gone. You ought to see what's going on at AirTran right now. Their customer service and ramp staff are trying, but it's kind of stalled. Apparently when AirTran turned in the list of (supposedly) eligible voters to the NMB, they included a bunch of seasonal employees who aren't even there anymore, and they are still trying to argue that they count. The reason is the employees have to have at minimum 35% of the workers who signed cards. So by lobbing on extra people, it tips the numbers in favor of the company.

The reality is, Butch that the upper management for the most part doesn't care. And that's because as much as people sit here and say "I'll never fly this airline again" they still book a ticket next week (or whenever) because the fare is much lower. That's why as much as people gripe about fees, they just keep uping them. People keep coming back.

It's the same thing as Wal-Mart. So many people hate that store, yet they keep going back.