i did read your post and i am sorry for your loss, i was just suggesting a way that would be more helpful to passengers in that kind of situation, that way you still know how much you would pay with the discount and have the opportunity to use expedia orbitz or whomever, or choose to go directly with the airline, and pay in all and than when the individual shows evidence than the discount would be put in effect and the money would be put back into their account.......you hhave to give the airline prior knowledge that your traveling due to a death in family
Tragic events meaning death, life threatening disease, coma, serious events that are not normal (meaning no discount for going to see someone with a broken arm or leg, or nose bleed or a minor injury) has to be something that is traumatic and is life changing
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