Update on Air Tahiti and their Customer Service
Update:
Here’s the tragedy that is Air Tahiti’s customer service:
When I finally was able to contact one of the Air Tahiti managers in the El Segundo office in Los Angeles, the conversation went as follow:
- The manager was abrupt and rude from the start.
- When I began to explain the situation he threatened that he will simply hang up.
- He proceeded by saying that if we are going to take Air Tahiti to court, Air Tahiti would win. That was unexpected to say the least, especially that I made no mention of any courts. I called to explain the situation and he immediately started talking about who would win in case of litigation. He seemed to be on the defensive from the start and he surely was not providing a positive customer service experience.
- He then proceeded to lecturing me about what to do with my time and that I should be helping inner city children and doing public volunteering instead of wasting everyone's time!!!!
- He then stated that I was wasting everyone’s time
- He then started questioning my integrity by stating that he is a parent and he does not know of any stroller over $200. (essentially calling me a liar). When I told him I already provided the receipt proving cost of $357, he switched topic and went back about his recommendation that I do public service with inner city children.
- He stated that someone with common sense would not have traveled with a new stroller the way I did.
- He failed to realize the fact that asking for a refund that is due to me is not a waste my time. That is my right. Giving up that right is unacceptable to me and to any traveler. It seems that his policy is to have all travelers with complaints to simply go away by being bullied or ignored in hopes that the traveler would not "waste their time" collecting their rights and what they are owed.
His arrogance, condescending comments, bullying, unprofessional behavior and attitude are beyond the pale and inexcusable. If a manager behaves that way, what does that they about that Airline and their corporate culture. PATHETIC!!.
|