[Sheridan30]

November 10, 2009
To: Spirit Air
From: November 7, 2009 Denied Passenger
To whom it may concern,
I have been led to believe in my research that there is no customer service department for Spirit Airlines. I read where there were recent cutbacks and one was the customer service department. I find this extremely hard to believe. Last Saturday, November 7, 2009, I arrived at the airport in St. Maarten, Netherland Antilles as I had done before approximately 1 hour and 15 minutes before my flight. I approached the desk of Spirit Air to have a young island girl assist me to the best of her knowledge. She hesitated for some reason and told me to wait a minute. I waited patiently to have her come back and tell me they had just shut down check in minutes earlier. I said, well, this is just me and I am well over an hour early to check in. Can you please call your supervisor or get me on this plane please?” She replied, “There is nothing I can do and we shut our check in 2 minutes ago…” It was 2:45pm at this point. The flight was to leave at 3:50, just upstairs in the airport…steps away. She then said she would call her supervisor to come down. I waited another 10 minutes for this women by the name of Denise (Spirit Air Supervisor) to speak with me. Only to tell me there was nothing she could do. I began to cry and tell her that the plane had not even began to board and how could you possibly deny me to board. She said sorry and walked away. I was stranded all by myself. No concern.. Spirit Airs reply to my problem was rebooking my flight for the next Saturday…one more week. They only fly every Saturday to St. Maarten. I could not believe their lack of concern or assistance. Spirit Air states you should be at the airport 1 hour prior to flight departure…I was there well before this time. Spirit Air never even asked me my information to help me further…Denise just walked away. Now my problem is I have NO ONE to complain to, NO phone number (except to book another flight) NO WAY and NO email to send this letter to……WHAT DO I DO???? HELP!! My only resolution was to book a 926.00 flight from St. Maarten to Atlanta because I had to be home….this was a very expensive day for me…..
Sheridan