THE CUSTOMER SERVICE THAT DELTA NOW PROVIDES IS A DISGRACE TO THE PRE BANKRUPT DELTA. I HAD A 29 YEAR CAREER WITH DELTA AND THE CUSTOMER SERVICE WE PROVIDED WAS AMONG THE TOPS IN THE INDUSTRY. WE DID WHATEVER WE COULD DO TO SATISFY THE CUSTOMER TO ASSURE THAT HE WOULD WANT TO CONTINUE FLYING DELTA. THE NEW POLICY OF CHARGING $50.00 TO STANDBY FOR AN EARLIER FLIGHT THAT HAS A OPEN SEAT ON IT IS TOTAL NON PASSENGER SERVICE. DELTA NEEDS TO GET BACK TO REAL CUSTOMER SERVICE AND SATISFYING THE CUSTOMERS NEEDS INSTEAD OF TRYING TO GET EVERY NICKLE THEY CAN FROM THEM. TREAT THEM AS HUMAN BEINGS AND NOT CASH COWS AND THEY WILL RETURN AND THEY ALONE WILLL RETURN YOU INTO A PROFITABLE ENTITY.