Columbo wrote:
Delta needs to (become) their Former Brand of Customer Service.
First I'll admit I've never become a victim of any Delta "Sky Nazi." However, several posts on this board strongly suggest the "Sky Nazi" is a breed which thrives in the Delta of today. Sadly, I can remember that "former brand of customer service." The Delta Air Lines of 1969, from a customer's perspective, was a place where even the holder of a deep-discount ticket got respect and civility. And there were as many customers who acted like jerks then as there are today. In the space of forty years an airline has evolved from an icon of southern charm to Nazis commanding the loading of a cattle car. I don't expect to ever see generous coach seat pitches return. But why did Scarlet O'Hara have to give-way to Dora The Domanatrix?
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